FAQ

 

1. What is SMS?

SMS is the short form of Short Message Service. This is the way to send short text messages directly to mobile phones.

2. What is bulk sms?

Bulk Messaging is the delivery of large numbers of SMS messages to mobile handsets.

3. How do I send messages?

You can use our online interface ,Excel Plugin, Scripts or our Apps; Try our service just Login to your account, compose a message, and click on Send.

4. Can I send non-English (Unicode Language) message?

Yes. Every message consumes 70 characters/credit in Unicode messaging.

5. How many messages can I send at a time?

You can send from 1 to 10,000 at a time for unlimited of times.

6. What is the maximum text length allowed?

1 credit message is 160 English characters and 70 Arabic characters, if the text length exceeds 160 English characters or 70 Arabic characters then the message consumes 2 or more credits. For example the character length for 2 English credit messages is 306, and the character length for 2 Arabic credit messages is 134 and so on.

7. What are sms credits?

SMS credits are the Points you need to purchase to send messages. A message with 160 English characters consumes 1 credit. It consumes more than 1 credit if message length is more than 160 characters.?

8. Do my SMS credits expire?

SMS credits do NOT expire. This means that your SMS credits will be available in your account for as long as you need them.

9. How much time does it take to deliver a message?

immediately.

10.Can I schedule messages for later date and time?

Yes.

11. Can I try your services?

Yes, we offer a FREE services. Simply register online to try our service.

12.What is a Sender ID?

the recipients receive messages with a title (or Header) and content. The Title is called Sender ID.

13.Can I choose my Sender ID?

Yes you can select your company name or brand name..etc. (11 characters) as your sender id.

14. How do we add new sender id?

an on line request form is available in your account.

15.How do you support your customers?

We provide support via phone, email, and online chating.

16.How much does it cost per sms?

It depends on the volume. Visit Prices page for details.

17.Do you charge any monthly charges or start up fees?

No.

18. Is there a minimum monthly purchase required?

No.

19. How do I buy SMS credits?

You can purchase credits online via Credit or Debit card, PayPal, or electronic funds transfer.